Customer Experience Interview Questions

 
1.
What does customer experience mean to you? Why do you think it is important?
2.
What are the economic advantages of having a great customer experience?
3.
How does usability relate to the customer experience? They seem quite similar, what exactly are the similarities and differences?
4.
Are there ever times when customers are wrong? That is, are there ever any times where web developers should go against the wishes of customers? Is the data ever wrong?
5.
What are the best methods for improving the customer experience? Are there effective tools or techniques that you would like to share with us?
6.
What is your role at Creative Good, and how did the company get started?
7.
What can Creative Good do that no one else can? What is your expertise? What is your strategic advantage?
8.
Final thoughts? Shameless plugs? What should every reader remember about this interview?