Diplomacy Interview Questions

 
1.
How would you respond if one of your colleagues came to you and asked you something, which you could not reveal to him, because you were bound by confidentiality?
2.
How do you respond when you receive negative feedback from a customer about you personally? What approach would you take to deal with such a customer?
3.
Have you ever felt irritated or frustrated while dealing with a customer? How do you respond when customers become demanding beyond an acceptable level?
4.
Have you faced any situation when you needed to act very skillfully and discreetly? How did you manage?
5.
What kind of customer queries have you been handling? How do you manage to meet their requirements and how do you respond to them?
6.
How would you respond if one of your colleagues came to you and asked you something, which you could not reveal to him, because you were bound by confidentiality?
7.
How do you respond when you receive negative feedback from a customer about you personally? What approach would you take to deal with such a customer?
8.
Have you ever felt irritated or frustrated while dealing with a customer? How do you respond when customers become demanding beyond an acceptable level?
9.
Have you faced any situation when you needed to act very skillfully and discreetly? How did you manage?
10.
What kind of customer queries have you been handling? How do you manage to meet their requirements and how do you respond to them?